Question 1

What is your cancellation policy?

Accepted Answer

As per our rental contracts, "Client may cancel their booking at any time by providing written notice to Prestige Party Services. However, no cancellations will be accepted within 14 days (2 weeks) of the scheduled event date. In the event of a cancellation made more than 14 days in advance, only non-deposit payments made by the Client are eligible for refund. All deposits are non-refundable and non-transferable under any circumstances. The provider reserves the right to retain any and all monies paid if cancellation occurs within 14 days of the event date. Exceptions may be considered at the sole discretion of the company in the event of extreme or unforeseen circumstances."

Question 2

Do you offer refunds if i cancel my event

Accepted Answer

Cancellations made more than 14 days in advance, only non-deposit payments made by the Client are eligible for refund. Cancellations made less than 14 days in advance, refunds are not guranteed. Exceptions may be considered at the sole discretion of the company in the event of extreme or unforeseen circumstances.

Question 3

What if something gets damaged during my event?

Accepted Answer

You are liable for any and all damages to our equipment during your booking time. Communicate with us any issues as they arise and we will handle it promptly.

Question 4

Do i need to sign a rental agreement?

Accepted Answer

Yes, we will only rent our equipment to clients that comply and sign our rental agreements before their booking time.